Question 1

What is Moveit and how does it work?

Accepted Answer

Moveit connects you instantly with local sports facilities. Search, book, and play seamlessly.

Question 2

How do I create an account?

Accepted Answer

Sign up using your email or Google account in seconds.

Question 3

Is Moveit free for players?

Accepted Answer

Yes! Our platform is 100% free for players to search and book. You only pay the facility's court fee.

Question 4

How do I find a court near me?

Accepted Answer

Use the search bar to filter by city, sport, date, and time.

Question 5

How do I know if a court is available?

Accepted Answer

Our system is integrated in real-time. If a slot is green, it's yours to book.

Question 6

Can I book multiple hours at once?

Accepted Answer

Yes, you can select consecutive time slots before checking out.

Question 7

How far in advance can I book?

Accepted Answer

This depends on the individual facility's rules, typically between 14 to 30 days.

Question 8

How do I pay for my reservation?

Accepted Answer

Depending on the facility, you can pay securely online via Stripe or select "Pay at Venue" if they allow it.

Question 9

Are there any hidden booking fees?

Accepted Answer

No. The price you see is the price you pay.

Question 10

Are my credit card details secure?

Accepted Answer

Absolutely. We use Stripe, a bank-level secure payment processor. We never store your card details.

Question 11

How do I cancel a booking?

Accepted Answer

Go to your Dashboard -> "My Bookings" and click cancel.

Question 12

Will I get a refund if I cancel?

Accepted Answer

Refunds depend on the facility's cancellation policy, which is shown clearly during booking. If you cancel within their allowed window, you are automatically refunded.

Question 13

What happens if bad weather prevents our game?

Accepted Answer

For outdoor courts, facilities usually offer a refund or a reschedule option in case of rain.

Question 14

Do facilities provide equipment?

Accepted Answer

Some do! Check the "Amenities" section on the facility's detail page.

Question 15

What are the house rules?

Accepted Answer

Each facility handles its own rules regarding footwear, food, and conduct. These are listed on their page.

How can we help you?

1. Getting Started & Account

2. Finding & Booking Courts

3. Payments & Pricing

4. Cancellations & Changes

5. Facility Rules

Still need help?